Privacy Policy

This Privacy Policy explains how we collect, manage, use and protect your personal data when you visit or make a purchase from polkadotrose.co.uk (the “Site”).

Please be assured that we will never share your personal data with third parties for their own marketing purposes. We may use other companies to deliver our message to you for example the mailing house that sends out the monthly newsletter.

Please remember that you can review and change your data consent and preferences at any time by contacting us at office@polkadotrose.co.uk

What information do we collect?

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, PayPal details, email address and phone number.  We refer to this information as “Order Information.”

Fairs and Events

When take part in a fair or event we also ask people to provide their email address for our records even though they may have not made a purchase. This is purely voluntary and again everybody is free to remove their information from this list. (See more details below)

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

We may use “cookies” to collect aggregate information. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

We may use cookies for a number of purposes, for instance to enable us to simplify a logging on process, to help ensure the security and authenticity of users and to enable traffic monitoring. Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser. However, if you turn off the cookie function your use of the website may be impaired.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Google Analytics

Our website uses Google Analytics which relies on cookies to generate more advanced visitor charts and data mining reports. Similarly to our server-based logs, Google Analytics collects anonymous information that will not be used to identify our website visitors.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we seek and record your consent to give us Personal Information?

Consent must be freely given, specific, informed and unambiguous. Therefore on the payment section of our website there are two clear boxes which you have to tick in order to agree with all our terms and conditions including our Privacy Policy and whether you would like to subscribe to our monthly newsletter.

How do we use your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We also use the order information to communicate with you usually by monthly newsletter. In this newsletter we like to provide general information, details a special offer and to remind you we are here and hope that you will use our services again.

We use the Device Information that we collect to help us screen for potential risk and fraud.

We also want to improve the performance of our site by analysing how our customers browse and interact with the site. This gives us specific feedback regarding the success or failure of any marketing campaign. For example every month we pull off a report from Google Analytics that tells us how our customers use the site you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. 
You can also opt-out of Google Analytics here:  https://support.google.com/analytics/answer/181881?hl=en-GB

This site is built on the WordPress content management system which uses cookies to enhance your experience. The WordPress core software is GDPR compliant.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Social Media Targeted Marketing

You will see on our website that it is possible to interact with our company using the following social media sites: Facebook, Instagram and Twitter.

Using the information provided by these sites we may from time to time operate targeted advertising.
You can opt out of this targeted advertising by using the opt-out links provided by these companies. Common Links include:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
INSTAGRAM
TWITTER

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Can I access My Data?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

office@polkadotrose.co.uk

Data Retention Periods

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 16

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at office@polkadotrose.co.uk or by mail using the details provided below:

26 Woodland Road East, Colwyn Bay, LL29 7DT, United Kingdom